Sophi is highly experienced in customer service, digital marketing, and back-office support. We've been in the industry for more than 8 years, working with up and coming start-ups in Silicon Valley as well as established institutions both in the US and Europe.
Our edge? We only hire agents with extensive experience in your industry. We have handpicked agents who fit your company's vision, mission, and culture, so they can grow with your business!
How does it work?
You can start with just one (1) agent free for your campaign for 30 days. No contracts. No obligations. If you're dissatisfied with our service, you can terminate the trial. If you're happy and would like to join our awesome roster of clients, you pay the first month in advance and sign a contract for at least six (6) months. Billing is done in advance for each month via wire transfer, and a 45-day notice is required to end your support coverage.
What do we need from you?
We will need to know the scope and responsibilities, schedule, and performance metrics for your Sophi agent. In addition, training will have to come from your end at the start, and then we can handle training moving forward.
What do we take care of?
Everything. From recruitment, equipment, down to management--we take care of the rest.
We are very experienced in order taking, billing, appointment setting, sales, and customer relations via email, chat, or phone.
From troubleshooting desktops to fixing your online store, we have a team of smart computer technicians and programmers ready to help!
Our team is experienced in data entry, lead generation, and research. We've been instrumental in helping new companies find new markets through extensive data studies.
We can manage your online presence through social media management, SEO, and content creation. We provide support for website development and design, as well as CMS and data curation.
We have strong ties in the travel industry. We work with several travel companies in the space of airfare booking, hotel reservations, and travel activities.
Our iOS ninjas can troubleshoot iPads and iPhones, fixing internet connectivity, mobile applications, and other iOS-related bugs.
We started out as student verifications company for StudentUniverse.com, the largest Student travel agency in the US. We have developed proprietary technology that allows us to automatically verify student enrollment and faculty employment status anywhere in the world, so they get the discounts they deserve!
We have a state-of-the-art facility that is located in a PEZA zone. We operate on dedicated fibre optic lines from two of the largest ISPs in the Philippines, and our center is equipped with the latest technology to power your call center operations.