The Philippines is one of the top-ranking countries in the Information Technology-Business Process Outsourcing (IT-BPO) sector today. The country currently stands third in the Tholons Top 50 Digital Nations as of 2017. The Philippines is consistently advancing and offers a strong challenge to other countries, like India and China, in the same sector.
So, why do businesses big and small choose the Philippines when it comes to outsourcing? Below are three main reasons why.
English is one of the official languages. An estimated 840 million people speak English around the world. Along with the national language, Filipino/Tagalog, Filipinos use English as the official language. With that, people in the Philippines have strong English proficiency. Filipinos are able to communicate in English through any channel, be it written or verbal. In association with the Western culture, many have developed an accent that would work well in communicating through the phone. This is one of the top reasons why American and British businesses choose the country when it comes to outsourcing call center support.
Millennials dominate the workforce. Majority of the workforce now consists of millennials. Filipinos who belong to this age bracket have basically grown up with the rise of technology. This made them more exposed to modern tools, advanced training options, and higher education institutes. They enter the marketplace tech-savvy and fully equipped with knowledge to thrive in a fast-paced environment. In addition, they grew up when the BPO industry started to flourish, making it a natural career choice for them. Most importantly, businesses benefit from the drive, ambition, and energy of the young and hardworking Filipino workforce.
Minimal management dilemmas. As businesses start to expand, managers will start to get busy and might not be able to manage basic tasks. This is where outsourcing comes in. Outsourcing plays a significant role for businesses that wish to provide excellent customer service without compromising their in-house operations. Outsourcing assigns basic tasks to an offshore team -- from recruitment, attendance, to call center support. Most importantly, the Philippines’ exposure to American culture will least likely cause problems and culture shock. Thus, a young business would experience fewer management issues.
It’s highly recommended for young businesses to delegate their basic tasks to an outsourcing provider that’s efficient and cost-effective. The Philippines can definitely offer a number of advantages as an outsourcing destination. Filipinos not only work well with US-based companies. They also build strong connections with their foreign customers. That’s why it’s easy to outsource to the Philippines!