5 Common Misconceptions on Outsourcing

More and more companies today are now looking for ways on how to further develop their businesses. While these are currently happening, more tasks need to be delegated. However, some firms still hesitate with the thought of outsourcing due to the lack of thorough understanding about how it works.

Outsourcing basically scales your business rapidly, enhances customer satisfaction, and helps you focus on your company’s core expertise. We explained more about how outsourcing benefits your business in one of our previous articles, “Outsourcing is more than just reducing company costs.” But before you get into that, we’re here to debunk myths for you.

Here are five common misconceptions on outsourcing and how you can do something about it.

You don’t have control over your business anymore. The notion that it’s risky for an offshore office to handle a part of your business because they might not have the same quality as you do is understandable. But contrary to that, you actually have more control. The only thing that makes it different is the way information is being processed. As the manager, what you need to do is to set expected service levels and performance standards for your offshore team to meet, so they will be able to add value to your business.

Outsourcing is only suited for big businesses. This is false. Startups benefit just as much as big businesses do with outsourcing. Knowing that small businesses are still in their early stages, outsourcing provides value as it’s not only cost-effective but also efficient. The right provider will not only help you save on operations costs (especially with cheap rates) but also provides flexible assistance to your business, regardless of the size.

You’re risking privacy and confidentiality. This isn’t true as well. Experienced outsourcing firms are very careful with disclosing information. It would seem sketchy to deal with a foreign company on the other side of the globe, right? But if you get the right outsourcing provider, then you wouldn’t have to worry about that. They wouldn’t be called a legit business if they don’t have high security standards. Most of these outsourcing firms are PCI-DSS complaint. Security of information is one of their top priorities. It’s a matter of trust, and the right provider will do the rest.

It’s cheap, low-quality labor. Just because outsourcing helps your company reduce costs, it doesn’t mean the provider won’t deliver quality work for your business. The key is to carefully select your outsourcing provider and be part of their process in selecting your offshore staff. Once you find the right fit, you will not only get an affordable rate, you will also expect to get quality work from that provider.

It solves all your problems right away. Yes - it does solve your problems, but not necessarily all of them. Running a young business is not easy, especially if no one’s there to guide you and support is limited. What you can do is weed out the tasks you least have expertise on, and delegate it to an offshore team. It’s also important to clearly lay out your needs, so that you and your outsourcing provider are on the same page. Outsourcing, if done right, can unleash a great potential in your business.

With the above points mentioned, outsourcing is a smart strategy for your business. There are risks involved, yes. Nonetheless, it takes to find the best fit out there.

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