Outsourcing is not a new thing in the business world. Companies both big and small have had their share of experiences when it comes to outsourcing work to another provider on and offshore. Entrepreneurs today are currently looking for creative ways on how they can make their businesses become more productive -- that's one of the reasons why they delegate as much work as possible to skilled providers.
Working with external providers can be of a big challenge, especially if your business is still young. For you to be able to successfully get the most from outsourcing providers, follow these five steps.
- Get to know your prospect provider. Before hiring them to work with you, one thing you need to do first is to know what they do as an outsourcing provider. Evaluate them thoroughly like you're hiring a full-time employee. Give some scenarios or concerns to your potential offshore team, and see if they can come up with solutions that make sense to your business and aligns with your objectives. Experience is key. Read through their proposals, get feedback from other clients who've worked with them before, and deliberate with your team for proper decision-making.
- Ensure balance between quality and quantity. As the manager of your business, keep in mind that it's not just about the price. The right outsourcing provider must be able to offer a rate that would also fit the quality of work they deliver. Look through their portfolio and see how they've delivered their work with past clients. If their records meet your standards, then you're a step closer to getting quality results.
- Put it into writing. Now that this potential offshore team has met your standards, it's time you put everything in writing -- from the scope of your project/task to your rules and regulations. Ensure that your team understands and agrees to it. To add, never forget to keep a record of all written agreements so that you can always go back to it if you need reference to certain matters.
- Organize the tasks to be given. Once you finally start working with your offshore team, ensure that they understand how you'd want to work to be done. Ownership is key in this area. See to it that the right person gets the right task, so that deliverables are properly met. It's also important to delegate responsibility and not just tasks.
- Provide and receive effective feedback. Feedback is a give-and-take process. It's always important to know where both parties stand. Your job is to provide helpful insights and an objective evaluation to your offshore team's performance. They too, must evaluate you as their client. Open feedback and communication boost team dynamics, so keep it healthy and positive. Constant feedback allows your team to know where they stand in terms of productivity and quality.
And that's about it! There can be more tips out there, but we hope that the points above will help make your business worthwhile through outsourcing.
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