When you outsource, you are allowing your service provider to represent your company. That is why as a business owner, you want to make sure you get the best team that can get the job done. If your service provider allows you to be involved during the selection process, make sure to take your time in getting to know the potential candidates you want in your offshore team. This process might be a bit difficult done from afar, but once you know what qualities you want in your offshore team, this will make the process easier.
So what are the qualities you need to look for when choosing your team?
Here are five qualities you would want to keep in mind as you select your offshore team.
A Problem Solver. This quality is a mark of an independent employee. Look for someone who is capable of creating solutions for your customers without running every time to you or a supervisor.
Reliable and Trustworthy. Look for someone who values time by arriving at their workplace a few minutes early before their shift starts and someone who is willing to work overtime when the need arises. This quality ensures you that this person can be relied on to handle bigger tasks.
Positive Attitude. Being optimistic is important. It keeps your team going despite the stress at work. Being optimistic also shows in the way they communicate with your customers, you can hear it in the sound of their voice. This quality ensures you that your team remains upbeat and helpful whenever a difficult customer concern arises, being able to perform with grace under pressure.
A Multi-Tasker. Look for someone who can manage their tasks simultaneously without sacrificing the quality of their work. Multi-tasking increases efficiency, productivity, and frees up more time. This ability is a bonus for you and your team since they can deliver more within work hours.
Communication skills. Look for someone who can communicate well with your different customers. This quality goes beyond fluency in English, because this also involves other skills, such as listening and empathizing.
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