Since global outsourcing started, the business process outsourcing (BPO) industry in the Philippines has evolved at a rapid rate. It employs over a million workers and has hit 115 Trillion Philippine Pesos back in 2016. According to the Contact Center Association of the Philippines, the BPO industry is predicted to make $40 billion in revenue by the year 2020. Today, the Philippines remains as the call center capital and continues to be the largest location for delivery of contact services worldwide.
Due to the recognizable advantages of global outsourcing, numerous countries started to outsource their services to the country. Philippine call centers can get different clients, from different locations. As part of the global outsourcing industry, here are the countries that outsource their services to the Philippines.
North America remains to be the biggest client of the Philippine outsourcing industry. From a cultural perspective, the United States and the Philippines have a strong bond since the 1800s. As a former colony of the United States, the country is known for its excellent English communication skills that attract English-speaking businesses.
The country’s relationship with the United States has been progressive, prosperous, and vital to the Philippine BPO industry.
Australian businesses have a remarkable influence on the Philippine BPO arena. According to the Philippine Institute for Development Studies (PIDS), there are plenty of Australian companies looking for an outsourcing investment. These companies are on the lookout for BPO companies, with an excellent IT department. Working for an Australian company makes it even more attractive, as the Philippines is only 2 hours behind; so, the majority of agents work during the day.
Back in 2007, a study made by a European IT service centre concluded that only 1.2 percent of European share in the industry went to the Philippines. Ten percent of local BPO revenue was derived from European accounts. Just last year, European companies started to see the Philippines as one of the best BPO hubs in the world. Now, the European market makes up 10% of the Philippine BPO industry. In 2008, more businesses started to invest in the country’s BPO workforce.
In a workshop with Canada back in 2014, the Department of Trade and Industry recommended the IT-BPO industry as one of the focus sectors for investment in Canada. One of which has more than 3,000 employees in a call center, with more than 40 clients, including several North American telecoms, cable companies, and online video game makers.
Commonly, Japanese companies that outsource are in finance, accounting, and IT. The Japanese Embassy and DTI disclosed that despite the hurdles the two countries faced, Japan still became the fourth top investor in the Philippines back in 2012. In 2013, Japan Credit Rating Agency said that the country’s BPO industry is one of the major driving forces for Japan’s account surplus. Moreover, there are almost 70 Japanese firms that have outsourced their operations in the Philippines.
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