Trust as an Important Element in Business Outsourcing


Outsourcing means tapping a third-party provider to help you with your company’s tasks. Outsourcing gives many benefits to companies, such as cutting costs and saving time. However, only a few companies recognize the importance of trust in the process of outsourcing. Trust is quite harder to foster in outsourcing, especially when most scenarios don’t allow you to meet your service provider and staff face to face. Nonetheless, developing mutual trust is important to establish a good relationship with your outsourcing provider and offshore teams.

Here are reasons why trust is important in outsourcing:

1. Creating a Strong Bond

Outsourcing failures arise when there’s a weak bond between you and your outsourced staff. Improve working relationships by initiating activities and creating opportunities to get to know your team. Team building activities are a great way to encourage camaraderie and improve working relationships. Consider planning a trip to visit your virtual team if they’re located offshore.

2. Fostering a Motivating Atmosphere

A working relationship built on trust does wonders for your team’s performance. Most companies report that trust results in a motivating atmosphere that improves productivity and quality of work. In addition, you can extend your motivating atmosphere to the actual workplace. Working with an outsourcing provider that has a fun, startup culture is also a good move. Outsourcing companies in the Philippines, for example, go through lengths in making their workplace fun and comfortable. Make sure to find an outsourcing vendor that shares the value of a motivating atmosphere.

3. Encouraging Potential Leaders to Step Up

Trusting your team motivates them to do a better job and encourages them to improve themselves. According to a Forbes article, “32% of a worker’s loyalty is the result of feeling trust towards their boss.” Entrusting them with important tasks and complicated projects instills a sense of responsibility and ownership in them. This could spark the call to leadership among your trusted team members. Your trust becomes a motivation for them to grow in your company. A good employee would do everything to strengthen that trust if they want to create a solid career path.

4. Improving Employee Retention

Trusting your team members makes them feel significant and valued. The latter contributes to job satisfaction thus leading to a higher retention rate. A company with high attrition spends more on its recruitment fees and wastes valuable time re-training new staff. Finding ways to retain your best talent saves your time and costs. It’s an effort worth investing in.

Trust is earned. It’s also mutual. To successfully grow as a company and make the most out of your outsourcing engagement, it’s important to work with a reputable outsourcing provider. After all, trust is built on relationships. Find a partner that can build that relationship with you.

For more information about outsourcing benefits, outsourcing pros and cons, and outsourcing strategies, visit this page.

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Challenges of Managing Remote Employees

Freelancing is one of the fastest growing career trends in the world. According to Gene Zaino, president of MBO Partners, people are choosing to go out on their own and work independently to earn a middle-class living on their own in freelance careers. The number of freelancers will continually increase as more companies now are uncertain whether they should continue hiring full-time employees or join the trend of hiring freelancers.


The benefits of hiring remote employees have gained popularity among companies and entrepreneurs since it boomed more than a decade ago. By hiring freelancers, companies can save more on office space rentals and reduced labor costs. Because of this trend, the pool of freelancers have grown thus giving companies more chances to find the best talent fit for the projects they have.

As entrepreneurs and company owners, you want every project variable to function according to plan, but it doesn’t always work that way. 

The following are the three challenges you will face when you hire freelancers:


It is relatively easier to communicate with staff face to face. Freelancers are reported to fail in providing necessary information. As the client, it can be challenging to coordinate freelancers located across time zones. Lack of communication can not only affect task progress but also employee engagement. 

Tracking of productivity 

Deadlines are important for any business. Tracking your freelancers is as necessary as tracking office-based employees. The two main challenges of tracking productivity of your freelancers are ensuring the tasks given are completed and making sure that the employees are using their time efficiently and effectively. 

Employee trust

As a business owner, it is understandable that you’d want to check in and make sure your remote employees are working on the tasks they’re supposed to work on.  This, however, if done constantly will make you a resented micromanager. If you want to have an effective work arrangement, you need to start trusting your employees. One of the most important things to do is to establish expectations which are best done during onboarding. Your employees need to know what’s expected from them.

While we certainly did not cover a lot, this is a good basis of the many challenges you would encounter once you hire freelancers. Alongside the benefits, hiring freelancers come with their share of challenges. It may turn out a bit risky, as you do not have full control over them. 

If hiring freelancers is the best solution you see for your business, freelancers are not the only remote workers. There are virtual teams who can help you out too. Philippine Outsourcing companies, for instance, have virtual teams who are well trained to provide the right services. Not only are you assured of the quality of results provided but also you are protected by agreements and contracts guaranteeing a smooth and effective outsourcing experience. 

Do your research and weigh your options. Be it hiring freelancers or outsourcing to virtual teams, at the end of the day, the success of your business will depend on how you deal with the challenges you encounter.

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